Responsible Gaming

Gambling involves risk and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not change the likelihood of future results, and a losing session does not create an entitlement to a win. For this reason, you should only gamble with money you can afford to lose and never treat gambling as a source of income.

Responsible gaming starts with understanding your own limits before you play. Consider how much money and time you are comfortable spending, then make decisions that keep you within those boundaries. A clear plan can help prevent gambling from affecting rent, bills, food, savings, work, study, relationships or other important commitments.

You must meet the applicable legal age requirements and use gambling services only where online gambling is permitted. Do not gamble on behalf of another person, allow another person to use your account, or ask someone else to gamble for you. Keep your account information private and contact the relevant support team if you believe another person has accessed your account.

Simple principles for safer play

• Set a spending limit before you start and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Use only your own disposable funds, never money needed for essential expenses.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Never chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling when you are upset, tired, stressed, affected by alcohol or affected by other substances.
• Do not rely on gambling to solve financial, emotional or personal problems.
• Keep gambling separate from work, study, family responsibilities and sleep.

Different people need different levels of support. If you choose to gamble, think about the controls that may help you stay within your plan. Depending on the service and your location, available features may include deposit or spending limits, session reminders, reality checks, temporary time-outs, product restrictions and longer-term self-exclusion. Availability, settings and conditions can vary, so review the information shown in your account and ask support if you need an explanation.

Set boundaries before playing

Write down the amount you can afford to spend during a day, week or month. Include all gambling activity in your calculation rather than considering each session separately. Set a playing-time limit as well. Decide in advance what will happen when you reach either limit: stop playing, log out, take a break or activate an account restriction.

A limit is most useful when it is set before gambling begins. Do not change a limit during a session simply because you are winning, losing or feeling confident. If a limit can be changed, consider giving yourself time between requesting a higher limit and being able to use it. This pause can help you make a considered decision rather than an impulsive one.

Take breaks and use time-outs

Regular breaks make it easier to notice how long you have been playing and how you are feeling. Step away from the device, do something unrelated to gambling and return only if you still want to play and remain within your plan. A temporary time-out can be useful when you need space to reset your routine, review your spending or manage a period of stress.

Consider self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a defined period or for longer. It is intended to restrict access rather than encourage controlled play. If you request self-exclusion, read the applicable terms carefully and do not open or use another account to get around the restriction. You may also wish to ask a trusted person to support your decision and remove gambling reminders from your devices.

Problem gambling can develop gradually. You may not notice a concern until gambling begins to affect your finances, mood, health or relationships. A single sign does not provide a diagnosis, but several signs together are a reason to pause, review your behaviour and seek support.

• Spending more money or time gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Increasing the amount or frequency of gambling to get the same excitement.
• Thinking about gambling often, including during work, study or family time.
• Hiding gambling, losses or account activity from people close to you.
• Feeling restless, irritable, anxious or low when you try to reduce or stop.
• Borrowing money, missing bills or using savings to fund gambling.
• Selling belongings, taking on debt or experiencing financial difficulty because of gambling.
• Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Arguing with family or friends, neglecting responsibilities or losing interest in usual activities.
• Returning to gambling after deciding to stop or repeatedly breaking your own limits.
• Feeling shame, regret or hopelessness about gambling but continuing to play.

If any of these signs sound familiar, stop and take the concern seriously. Log out, avoid further deposits, use available account restrictions and speak with someone you trust. You do not need to wait for a crisis or reach a particular level of loss before asking for help. Support is available for people who are concerned about their own gambling and for family members, friends or others affected by someone else's gambling.

Protect your finances

If gambling is affecting your money, consider practical steps such as separating gambling funds from household funds, reviewing bank statements, removing saved payment details and asking a trusted person to help with budgeting. Do not use money set aside for rent, mortgages, utilities, food, medical care, education, tax, debt repayments or other essential needs. A financial counsellor may be able to help you understand your options and make a plan.

If you are concerned about gambling, consider speaking with a recognised Australian gambling support service, a qualified counsellor, a financial counsellor, your doctor or another health professional. Gambling Help Online is an example of an Australian support service that provides information and assistance about gambling concerns. You can also speak with a trusted family member, friend or support person. Seeking help is a practical step, not a failure.

If gambling is causing immediate distress, affecting your safety or contributing to thoughts of self-harm, seek urgent help through appropriate emergency or crisis services in your area. If you are in immediate danger, contact emergency services. Your safety comes first, and you should not try to manage a serious crisis through gambling account controls alone.

Account requests

You can contact Kinbet Casino support to ask about responsible gaming options, account restrictions, time-outs, self-exclusion or help understanding the controls available to you. Support may need to verify your identity before applying an account change. Do not provide your login details or payment information to another person, even if they offer to manage your gambling for you.

If you request a restriction or self-exclusion, follow the instructions provided and read any relevant conditions. A restriction may not remove every gambling-related advertisement or prevent access to unrelated services, so consider using device controls, advertising preferences and support from people close to you as additional safeguards. Do not create another account or use another person's account to bypass a restriction.

A personal check before you play

1. Can I afford to lose the amount I plan to spend without affecting essential expenses?
2. Have I decided how long I will play and what will make me stop?
3. Am I calm, alert and choosing to gamble for entertainment rather than to escape a problem?
4. Have I already reached a spending, time or account limit?
5. Would I be comfortable telling someone I trust how much I am gambling?
6. If I lose this money, will I be tempted to borrow, chase losses or break my plan?

If your answers raise concerns, do not start or continue the session. Take a break, use the available controls and seek advice. Responsible gaming is an ongoing choice, and asking for support early can make it easier to protect your wellbeing, finances and relationships.